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服务中心 GEELY
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1、努力为用户提供持续满意的服务支持，以服务提升产品价值；
Make great efforts to supply the continously satisfactory service and support to the consumers so as to improve products value through service 2、全天候、全方位服务，一切以保障产品正常运营为目标； All-day andall-inclusive service,and to guarantee the products run normally is our target 3、四个24小时全天候服务； Four24 hours all-day service4、维修、服务实行24小时值班； 24hours on duty about maintenance and serrvice 5、客户来人、来电、来函24小时内及时给予接待处理； Respones and dispcse and customer' visit,calls and emails within 24 hours in time 6、客户质量保修和紧急调件24小时内落实； Dispose the customer' s quality maintenance and emergency parts allocation and transfer within 24 hours 7、客户故障救援，在接到信息起24小时到达现场（边远地区除外） Arrive in the field within 24 hours on the receipt of information for customer' s malfunction aid(except for the backcountry area) 8、一般问题：当时明确答复处理意见； General problem:reply the disposal idea definitely at once 9、重大问题：24小时内明确答复处理意见； Significant problem:reply the disposal idea definitely within 24 hours 10、用户来人：派专人办理； Customer' s vistoting:transact by special staff 11、技术支援：对大客户提供上门技术培训和技术咨询； Technical aid:supply visiting technology training and consultation for senior customers 12、紧急故障求援：当时明确答复处理意见并电话跟踪处理，直至完善。 Emergency malfunction aid:response and reply the disposal idea definitely at once and follow up by phone upright and perfect |
